Contact

Email: support@arcformguitars.com

We respond within one business day, often faster.

Tap Troubleshooting

If your instrument’s NFC tag doesn’t respond when you tap it:

• Confirm NFC is enabled in your phone’s settings.
• Hold the back-center of your phone over the tag mark on the headstock.
• Phones read NFC at slightly different spots — try moving an inch in any direction.
• Remove thick or metal-backed cases if the read fails repeatedly.
• If the tag itself is damaged, write to support and we’ll replace it.

Owning a Verified Instrument

Your first tap claims the instrument to your BE Authentic account. After that, the instrument is yours in the chain of provenance. Transferring ownership later requires both parties to tap — physical handoff, mathematically witnessed.

Your Moments are yours. We don’t capture or share what you do during a session — only that you tapped the instrument at a given time. Practice data, recordings, and notes you create stay private until you choose otherwise.

You can lend without losing. The lending flow records that the instrument was on loan, how long, and to whom — without transferring ownership. A borrower can play, log practice, and document moments. Ownership returns to you on the closing tap.

Warranty & Returns

For warranty activation, returns, exchanges, or any concern with your instrument, write to support@arcformguitars.com. Include your instrument’s serial number (engraved near the headstock or shown in your account dashboard) so we can find your record quickly.